FAQ

• If you have any questions regarding your complaint, please contact us by writing to store@knall.co.uk 

• If the product you received is defective or has defects and the period of 15 days from purchase has not yet expired, please contact us at the following e-mail address store@knall.co.uk

• If you notice any damage to the packaging, even a slight one, ask the supplier to register the damage, write a damage report!
• Open the package and check that the goods have not been damaged. Photograph the transport damage and report it as soon as possible via e-mail to the following address: store@knall.co.uk with important information, such as:

- order number
- Phone number
- detailed description of the damage (for example: which parts show the damage)
- photos of damages
- damage report

If your parcel arrives damaged or the product shows visible mechanical damage (e.g. cracks, scratches, dents), please check the parcel in the courier’s presence and fill out a damage report.
This document is required to submit a claim to the courier company.

If the damage is discovered after delivery, you still have 7 days from the delivery date to report it, preferably directly to the courier company. Please include photos of the damaged product and packaging.

Without a damage report, the courier company may reject the claim, so it’s always best to check the parcel before signing for it.
If you’re unsure how to proceed, please contact our customer service team – we’ll guide you through the complaint process.