Returns & replacements

  • Returns

Before delivery, all items undergo quality inspection, but if there are any problems that you experience, please contact us.

We will take every effort to solve your issue as quickly and efficiently as possible, and if there is such a need, you will receive a replacing product with no delay. If a customer returns goods that were delivered for free, resulting from the fact that value of the order was higher than £190, we are entitled to charge the delivery fee, if the returned products made the overall value of the order lower than £190.


  • Returns Address

All purchased products need to be returned in their original state to:

KNALL LTD
23 Farrier Lane
Leicester
LE4 0WB

Please bear in mind that the colour that are present on our webpage pose only a representation of colours. We do not take any responsibility for the differences in colours and shades that may appear between the mentioned representations and the real material.


  • Returning of measure items

It is impossible to return measure items (such as blinds) that are ordered on and sent from our webpage by us or a third party.

However, it is possible of manufacture is defective or the product became damaged in transport.


                                                                                                                                                                                                                                                                                                          

Refunds

  • How can I get my refund?

Every refund is made to a debit or credit card that is used while making payment for the ordered goods. We take every attempt to make the refund to a credit card or PayPal account of yours within two working days after having accepted the products that you returned.

It is important to embrace that this not relate to the processing time of your bank.

Upon completing the refund, the customer receives an e-mail with confirmation of information regarding payment, date and amount.

In case of placing an order with use of a debit or credit card, the sum will be refunded to this debit or credit card within 3 to 5 working days.


  • I have changed my credit/ debit card or it has expired. Ho can I get a refund then?

It is duty of Knall LTD to process all the refunds in accordance with the original method of payment used by the customer at placing the order.

It does not matter whether the payment card is now expired or not, or you cancelled or closed you account. It is typical that the refund be automatically processed to the same account, but the customer may be asked for other information coming from the order.

If it is not possible, proper arrangements will be made by our customer service team.


  • How will I get a refund if my product will be returned within the period of cooling off, i.e. in 7 days?

According to legal provisions, residents of EU are entitled to withdraw from the transaction of purchase within 7 business days, after the day, in which the purchased product is received. See your Statutory Rights for more information on that topic.

In case of cancelling the order within the mentioned cooling off period, and if we made no error, the customer will be refunded with the price of the products and the costs of delivery in the following manner:

If a customer wants to return a product that was included in a bigger order, he will be refunded with the per-product charge for delivery
If a customer wants to return all products from the order, he will be refunded with proper per-product delivery costs and the per-delivery fee that was incurred
If an item is collected from the customer, we have a right to recover the collection costs from the customer


  • My refund has not been sent to me. What do I do?

You should contact us is six working days have passed from the date of you receiving an email with confirmation of the refund.

The return status will be confirmed and the customer will be provided with a reference number relating to the refund, which can be used by the bank in order to trace the payment.

Refunds that are return or rejected will be issued again by a bank transfer or a gift card. The customer may be required to provide additional information with regard to this.